Text mining supports the analysis of unstructured data for applications such as sentiment analysis, compliance, e-discovery and automated customer support. (Currently being updated)
| Product | Description | Application | Business Size |
|---|---|---|---|
| ActivePoint | Natural language processing capable of contextual understanding. Used to automate online interaction with customers or other agents. The TX5 system is at the heart with various applications based around it. | Automation of online sales enquiries, help desk and online catalogue based on user input. | Medium - Large |
| Angoss Text Mining | Part of a broad set of business intelligence and data mining tools. Provides a means of incorporating text into data mining and predictive analytics activities. Also available as a cloud solution. | General purpose tool with applications in most industries. | Large |
| Basis Technology | Rosette Linguistics Platform supports unstructured data mining in a multilingual environment. | Wide range of applications, including compliance, e-discovery and sentiment analysis. | Medium-Large |
| Clarabridge | Provides a text analytics solution with a customer experience focus. This embraces various sources of customer information including surveys, emails, social media and the call center. | Generic capability, but with a focus on CEM (Customer Experience Management). | Large |
| Connexor | Linguistics based tools and solutions to retrieve and organise information from large document sets. | Broad application but with specific applications in media (newsfeed processing), customer engagement, and in the life sciences. | Large |
| Crossminder | Uses a variety of techniques including linguistic analysis, statistics and semantic engineering to discover relationships between documents. Multiple languages are supported. | General capability with specific application in marketing, internationalisation, sales and customer service. | Medium - Large |
| DiscoverText | DiscoverText is a cloud based text analytics toolset with a strong collaborative element. The classification engine learns as it is supplied with data, and applications range from sentiment analysis of social media, processing of response forms or email analysis. | General purpose solution with packages that range from Professional ($99/month) through to Enterprise Tier-3 ($6250/month). | Small - Large |
| Eaagle | Eaagle comes in two packages. An online service that categorises documents with no data preparation. The Windows desktop tool, Full Text Mapper, provides a highly visual environment for interrogating the results of analysis. | Eaagle is targeted at most aspects of sales and marketing activities. | Medium - Large |
| Intellexer | Intellexer provides semantic tools to enhance document management through natural language searches, and document summarisation and analysis. | General purpose toolset. | Small - Large |