Gainsight provides Customer Success teams with an integrated system to manage customer retention and reduce churn across the enterprise. Using Gainsight customer churn software, you can increase customer retention by:
Getting an early warning about customers that are at-risk of churning
Identifying drops in product/service usage
Identifying dissatisfied customers
IBM offers customer churn solutions as part of its SPSS technology suite. It allows businesses to analyze structured and unstructured content to predict churn likelihood, create personalized offers and bundles, create new programs and understand sentiment.
Optimove is Web-based software that implements a systematic approach to running, measuring and optimizing customer marketing campaigns. Marketers use Optimove to build, track and optimize a comprehensive customer marketing plan. The software integrates with email service providers, message boards and multi-channel campaign execution systems to automatically deliver campaigns to customers at scheduled times. The software then automatically analyzes the performance of every customer marketing campaign – in monetary terms – using test and control groups or A/B tests. Every campaign thus becomes a measurable marketing experiment which feeds the software’s self-learning recommendation engine!
Portrait Customer Interaction Suite combines advanced customer analytics with a multi-channel customer communications platform that orchestrates all communications with the customer.
Satmetrix offers customer experience software that is used by companies of all sizes around the globe to improve or start successful programs. The CEM products (Standard, Pro and Enterprise) deliver customer insights powered by analytics, extensive industry benchmarks, easy-to-share reports, closed-loop action alerts, root analysis, CRM and Salesforce.com integration, and an open API.